Expertise:
- Monitoring the knowledge and skills of the sales team - assessment of educational needs / exit tests, TV, summary report.
- Evaluating the information obtained and setting priorities for training / design of organizational and training measures.
- Design of thematic units for training / comprehensiveness and appropriateness according to the company's goals.
- Creation of training materials / content and formal level of presented materials.
- Training with individual managers of the sales department/implementation of training according to the assignment and needs of the sales team.
- Determining trained activities in practice / coaching carpools and feedback.
- Implementation of training in the classroom (introductory etc.) / implementation of training according to the assignment and needs of the sales team.
- Designing and providing external training / level of recommended and ensured services.
- Recommending professional growth for individuals and submitting proposals for topics to improve qualifications
Key training topics:
- Communication in general, assertive communication and problem solving
- Managerial interviews - evaluation, acceptance, feedback